An NPD practitioner is preparing to implement a major workflow change. Which action best reflects their role in leading change?

An NPD practitioner is preparing to implement a major workflow change. Which action best reflects their role in leading change?

• A. Support every change without question
• B. Identify barriers
• C. Teach staff about historical change theories
• D. Allow change to happen naturally without involvement

Answer: (B)

Leading change means actively uncovering what could hinder adoption so you can plan around it. Identifying barriers allows you to tailor training, adjust workflows, secure necessary resources, and set a realistic timeline that fits how staff actually work. This proactive analysis helps you design a rollout that is practical, acceptable to frontline teams, and more likely to stick over time. Other approaches miss the hands-on implementation focus: supporting every change without question lacks critical assessment; teaching staff about historical change theories, while useful, doesn’t directly drive the current workflow rollout; and letting change happen without involvement removes the guidance and accountability needed for safe, effective change.

Leading change means actively uncovering what could hinder adoption so you can plan around it. Identifying barriers allows you to tailor training, adjust workflows, secure necessary resources, and set a realistic timeline that fits how staff actually work. This proactive analysis helps you design a rollout that is practical, acceptable to frontline teams, and more likely to stick over time.

Other approaches miss the hands-on implementation focus: supporting every change without question lacks critical assessment; teaching staff about historical change theories, while useful, doesn’t directly drive the current workflow rollout; and letting change happen without involvement removes the guidance and accountability needed for safe, effective change.