For Nurse C's concern about disruption to a long-tenured routine, which approach is recommended?

For Nurse C's concern about disruption to a long-tenured routine, which approach is recommended?

• A. Acknowledge the nurse's concern. Provide data about the benefits of the new change. Provide opportunities for the hesitant nurse to practice or role-play the new change. Help the nurse understand that the new routine will become comfortable in a short period of time.
• B. Dismiss the concern and mandate immediate change.
• C. Offer a paid incentive to accept change.
• D. Exclude the nurse from the change process.

Answer: (A)

Engaging an experienced nurse through change requires validating feelings, sharing evidence, and giving hands-on practice. The best approach is to acknowledge the nurse’s concern, present data on the benefits of the new process, and offer opportunities to practice or role-play the new routine. This combination addresses both the emotional and practical aspects of change, helps build confidence, and sets the expectation that the new workflow will feel familiar and comfortable after a short adjustment period. It aligns with adult learning and change-management principles that emphasize involvement, experiential learning, and early success. Dismissing concerns and mandating change fosters defensiveness and resistance; offering a paid incentive may not address underlying worries and can undermine genuine buy-in; excluding the nurse from the process erodes trust and misses a chance to incorporate valuable input.

Engaging an experienced nurse through change requires validating feelings, sharing evidence, and giving hands-on practice. The best approach is to acknowledge the nurse’s concern, present data on the benefits of the new process, and offer opportunities to practice or role-play the new routine. This combination addresses both the emotional and practical aspects of change, helps build confidence, and sets the expectation that the new workflow will feel familiar and comfortable after a short adjustment period. It aligns with adult learning and change-management principles that emphasize involvement, experiential learning, and early success.

Dismissing concerns and mandating change fosters defensiveness and resistance; offering a paid incentive may not address underlying worries and can undermine genuine buy-in; excluding the nurse from the process erodes trust and misses a chance to incorporate valuable input.