Staff express frustration about a new documentation system. The NPD practitioner acknowledges their concerns and invites feedback to improve the rollout. Which change management principle is being demonstrated?

Staff express frustration about a new documentation system. The NPD practitioner acknowledges their concerns and invites feedback to improve the rollout. Which change management principle is being demonstrated?

• A. Directive change
• B. Passive resistance
• C. Participative engagement
• D. Technical adaptation

Answer: (C)

Engaging staff in the change process by acknowledging concerns and inviting feedback shows participative engagement. This approach values input from those who will use the new documentation system, helping to surface practical issues, build ownership, and reduce resistance as the rollout progresses. It’s more collaborative than simply issuing directives, and it goes beyond just technical fixes or training, focusing on shared problem-solving and continuous improvement.

Engaging staff in the change process by acknowledging concerns and inviting feedback shows participative engagement. This approach values input from those who will use the new documentation system, helping to surface practical issues, build ownership, and reduce resistance as the rollout progresses. It’s more collaborative than simply issuing directives, and it goes beyond just technical fixes or training, focusing on shared problem-solving and continuous improvement.